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Privacy Policy

Last Updated: December 14, 2025

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Sara Glancy, doing business as Speak Masterfully ("we," "us," or "our"), operates the website https://www.speakmasterfully.com/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

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Please read this Privacy Policy together with our Terms of Use, which governs your use of our Site and services.

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1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

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  • Create an account or register on our Site

  • Make a purchase or place an order

  • Subscribe to our newsletter or email list

  • Fill out a form or contact us

  • Participate in classes, workshops, or coaching sessions

  • Submit testimonials, reviews, or other content

 

This information may include:

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  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed by third-party payment processors)

  • Any other information you choose to provide

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Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

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  • IP address

  • Browser type and version

  • Operating system

  • Pages viewed and time spent on pages

  • Referring website

  • Device identifiers

  • Cookies and similar tracking technologies (see Section 6)

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Information from Third Parties

We may receive information about you from third-party services, including:

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  • Payment processors (Stripe, PayPal, Wix Payments)

  • Website hosting platform (Wix)

  • Email service providers (e.g., Mailchimp)

  • Analytics services (Google Analytics)

  • Course marketplace platforms (CourseHorse)

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2. How We Use Your Information

We use the information we collect for the following purposes:

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To Provide Services

  • Process and fulfill orders and registrations

  • Deliver classes, workshops, and coaching sessions

  • Provide customer support and respond to inquiries

  • Send order confirmations and service-related communications

  • Manage your account and preferences

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To Improve Our Services

  • Personalize your experience on our Site

  • Understand how visitors use our Site

  • Develop new products and services

  • Conduct research and analysis

  • Test and improve Site functionality

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To Communicate With You

  • Send newsletters and marketing communications about our services

  • Notify you about promotions, special offers, and new classes

  • Request feedback and reviews

  • Send administrative information and updates

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Legal and Security Purposes

  • Comply with legal obligations and regulatory requirements

  • Enforce our Terms of Use and other policies

  • Protect against fraud, security threats, and illegal activity

  • Resolve disputes and troubleshoot problems

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3. How We Share Your Information

We do not sell, trade, or rent your personally identifiable information to third parties. We may share your information in the following circumstances:

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Service Providers

We share information with trusted third-party service providers who assist us in operating our Site and conducting our business, including:

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  • Payment processors (Stripe, PayPal, Wix Payments) - to process transactions

  • Website hosting (Wix) - to host and maintain our Site

  • Email services (e.g., Mailchimp) - to send newsletters and marketing emails

  • Analytics providers (Google Analytics) - to understand Site usage

  • Video conferencing platforms (e.g., Zoom) - to conduct online classes

  • Scheduling tools (e.g., Calendly) - to manage appointments

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These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

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Course Marketplace Platforms

If you purchase a class through CourseHorse, your information is shared with CourseHorse in accordance with their privacy policy. We have no control over CourseHorse's use of your information.

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Legal Requirements

We may disclose your information if required to do so by law or in response to:

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  • Court orders, subpoenas, or legal process

  • Government or regulatory requests

  • Requests from law enforcement

  • Protection of our legal rights, property, or safety

  • Prevention of fraud or illegal activity

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Business Transfers

If Speak Masterfully is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our Site.

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With Your Consent

We may share your information for other purposes with your explicit consent.

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4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize your browser and remember certain information about your preferences and activity.

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How We Use Cookies

We use cookies and similar tracking technologies to:

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  • Remember items in your shopping cart

  • Remember your preferences and settings

  • Understand how you use our Site

  • Analyze Site traffic and user behavior

  • Deliver personalized content and advertising

  • Track the effectiveness of marketing campaigns

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Types of Cookies We Use

  • Essential Cookies: Necessary for the Site to function properly (e.g., shopping cart, account login)

  • Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)

  • Marketing Cookies: Used to deliver relevant advertisements (Google Ads, Facebook Pixel)

  • Preference Cookies: Remember your choices and settings

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Third-Party Cookies

We use third-party services that may set their own cookies, including:

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  • Google Analytics: Tracks Site usage and visitor behavior

  • Google Ads/AdSense: Delivers personalized advertising based on your browsing history

  • Social media platforms: If you interact with social media features on our Site

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Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

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  • View and delete cookies

  • Block all cookies

  • Block third-party cookies

  • Clear cookies when you close your browser

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Note: Disabling cookies may limit your ability to use certain features of our Site, such as the shopping cart.

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To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

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To manage Google advertising preferences, visit: https://adssettings.google.com

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Do Not Track Signals

Our Site honors Do Not Track (DNT) signals sent by your browser. When we detect a DNT signal, we do not set advertising or tracking cookies. However, please note that we do allow third-party behavioral tracking through services like Google Analytics.

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5. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it, including:

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Technical Safeguards

  • SSL/TLS encryption for data transmission

  • Secure hosting infrastructure provided by Wix

  • Access controls and authentication requirements

  • Regular security monitoring

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Payment Security

  • We do NOT store complete credit card information on our servers

  • All payment transactions are processed through PCI-compliant third-party payment processors (Stripe, PayPal, Wix Payments)

  • Payment information is transmitted directly to these processors using secure encryption

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Access Limitations

Your personal information is stored on secured servers and is accessible only by Sara Glancy and authorized service providers who have agreed to keep the information confidential.

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No Guarantee

While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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Retention Periods

  • Account information: Retained while your account is active and for a reasonable period thereafter

  • Transaction records: Retained for at least 7 years for tax and accounting purposes

  • Marketing emails: Retained until you unsubscribe

  • Customer support records: Retained for 3 years after resolution

  • Legal compliance: Retained as required by applicable laws and regulations

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Deletion Requests

You may request deletion of your personal information at any time (see Section 10 - Your Privacy Rights). However, we may retain certain information as required by law or for legitimate business purposes, including:

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  • Fraud prevention and security

  • Legal compliance and defense

  • Enforcing our Terms of Use

  • Resolving disputes

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7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

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General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal exceptions)

  • Opt-Out: Unsubscribe from marketing emails at any time

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California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

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  • Right to Know: Request disclosure of what personal information we collect, use, disclose, and sell

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out of Sale: We do NOT sell personal information, so this right does not apply

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

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To exercise your CCPA rights, contact us at sara@speakmasterfully.com with "CCPA REQUEST" in the subject line. Include your name, email address, and specific request.

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Verification: We may need to verify your identity before processing your request. We will respond within 45 days.

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European Union and United Kingdom Residents (GDPR)

If you are located in the EU or UK, you have rights under the General Data Protection Regulation (GDPR):

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  • Right to Access: Obtain confirmation of whether we process your data and access to that data

  • Right to Rectification: Request correction of inaccurate personal data

  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")

  • Right to Restrict Processing: Request limitation of how we process your data

  • Right to Data Portability: Receive your data in a structured, machine-readable format

  • Right to Object: Object to processing of your personal data for certain purposes

  • Right to Withdraw Consent: Withdraw consent for data processing at any time

  • Right to Lodge a Complaint: File a complaint with your local data protection authority

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Legal Basis for Processing: We process your data based on:

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  • Consent: You have given explicit consent for specific purposes

  • Contract Performance: Processing is necessary to fulfill our contract with you

  • Legal Obligation: Processing is required to comply with legal requirements

  • Legitimate Interests: Processing is necessary for our legitimate business interests

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To exercise your GDPR rights, contact us at sara@speakmasterfully.com with "GDPR REQUEST" in the subject line.

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International Data Transfers

Speak Masterfully operates in the United States. If you are located outside the United States, your personal information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction. By using our Site, you consent to this transfer and processing.

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8. Marketing Communications

Email Marketing

With your consent, we may send you promotional emails about new classes, special offers, and educational content.

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Unsubscribe

You may opt out of marketing emails at any time by:

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  • Clicking the "unsubscribe" link at the bottom of any marketing email

  • Emailing us at sara@speakmasterfully.com with "UNSUBSCRIBE" in the subject line

  • Updating your email preferences in your account settings

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Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders or account.

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CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing emails include our physical address and an easy way to unsubscribe.

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9. Third-Party Services and Data Sharing

Our Site uses third-party services that may collect and process your personal information:

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  • Wix: Website hosting platform

  • Stripe, PayPal, Wix Payments: Payment processing

  • Google Analytics: Website analytics

  • Google Ads/AdSense: Advertising

  • Mailchimp (or similar): Email marketing

  • Zoom (or similar): Video conferencing

  • Calendly (or similar): Scheduling

  • CourseHorse: Course marketplace (purchases through CourseHorse are subject to their privacy policy)

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Each service has its own privacy policy. We are not responsible for their data practices. For general terms regarding third-party links, please see our Terms of Use.

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10. Children's Privacy (COPPA Compliance)

We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided us with personal information, please contact us immediately at sara@speakmasterfully.com and we will promptly delete it.

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For age requirements regarding purchases and account creation, please see our Terms of Use.

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11. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

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  • Investigate the breach promptly

  • Notify affected users via email within 7 business days of discovering the breach

  • Provide information about what data was compromised

  • Describe steps we are taking to address the breach

  • Advise you on steps you can take to protect yourself

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We will also notify applicable regulatory authorities as required by law.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and post the revised policy on our Site. Your continued use after changes constitutes acceptance. For information about how we communicate changes, see our Terms of Use.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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Speak Masterfully
Sara Glancy
38-27 29th Street, Floor 1
Long Island City, NY 11101

Email: sara@speakmasterfully.com

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Exercise Your Privacy Rights

To exercise your privacy rights (access, deletion, correction, opt-out), please email us with one of the following subject lines:

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  • "PRIVACY REQUEST" (general inquiries)

  • "CCPA REQUEST" (California residents)

  • "GDPR REQUEST" (EU/UK residents)

  • "DATA DELETION REQUEST"

  • "UNSUBSCRIBE" (marketing emails)

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We will respond to your request within the timeframe required by applicable law.

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By using this Site, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy works together with our Terms of Use to govern your use of our Site.

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