Terms | Speak Masterfully

Terms of Use

Last Updated: December 14, 2025

Welcome to Speak Masterfully! We're excited to have you here.

1. Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of the Speak Masterfully website located at https://www.speakmasterfully.com/ (the "Site"), operated by Sara Glancy, doing business as Speak Masterfully ("Speak Masterfully," "we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

2. About Our Services

Speak Masterfully is an e-commerce platform offering:

Free resources related to performance and public speaking
Paid services including online classes and workshops
Private coaching sessions
Educational content and materials

3. Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to purchase services through this Site
If you are under 18, you may browse the Site with permission and supervision of a parent or legal guardian, but may not make purchases
We do not knowingly collect personal information from persons under the age of 13

Account Responsibility

If you create an account on our Site, you agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Restrict access to your account
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access

You may not transfer your account to another person or entity. You acknowledge that Speak Masterfully is not responsible for third-party access to your account that results from theft or misappropriation of your credentials. However, you may be held liable for losses incurred by Speak Masterfully or others due to unauthorized use of your account.

4. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to our data collection and use practices as described in the Privacy Policy, which is incorporated into these Terms by reference.

5. Electronic Communications

By visiting our Site or sending us emails, you consent to receive electronic communications from us. All agreements, notices, and communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that all agreements, notices, disclosures, and other communications provided electronically are equivalent to written communications.

6. Purchasing Services

Payment and Pricing

All prices are listed in US dollars unless otherwise stated
We reserve the right to change prices at any time without prior notice
Prices are subject to applicable taxes and transaction fees
Payment is required at the time of purchase
Payments are processed securely through third-party payment processors (including but not limited to Stripe, PayPal, or Wix Payments)
We do not store your complete payment card information on our servers
You are responsible for providing accurate payment information
Failed or declined payments may result in immediate order cancellation
You are responsible for all bank fees, currency conversion fees, and other charges imposed by your financial institution

Classes Purchased Through CourseHorse

Classes purchased through CourseHorse are subject to a separate contractual relationship. When you purchase through CourseHorse, you are contracting directly with CourseHorse, Inc., not with Speak Masterfully. CourseHorse's terms of service, cancellation policies, and refund policies govern those transactions. Speak Masterfully is not a party to that contract and is not responsible for payment processing, refunds, or dispute resolution for CourseHorse transactions. For assistance with CourseHorse purchases, please visit CourseHorse Support.

Cancellation and Refund Policy

All sales are final. All purchases made directly through Speak Masterfully are non-refundable.

This includes but is not limited to:

Online classes and workshops (live or recorded)
Private coaching sessions
Digital downloads and course materials
Any other products or services offered through this Site

By completing a purchase, you acknowledge and agree to this no-refund policy.

Exceptions: Refunds may be issued solely at Speak Masterfully's discretion in cases of:

Technical failure on our part that prevents service delivery
Duplicate charges due to processing errors
Cancellation by Speak Masterfully of a scheduled service

In the event of a class or service cancellation initiated by Speak Masterfully, you will be offered either a full refund or credit toward a future service of equal value.

Chargebacks: Initiating a chargeback without first contacting us at sara@speakmasterfully.com constitutes a breach of these Terms and may result in immediate termination of your account and denial of access to future services.

7. Intellectual Property Rights

Our Content

All content on this Site, including but not limited to:

Text, graphics, logos, images, and videos
Audio recordings and course materials
Software and website design
Compilation and arrangement of content

is the property of Sara Glancy (Speak Masterfully) or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Your License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site for personal, non-commercial purposes. You may not:

Modify, copy, or create derivative works from our content
Distribute, transmit, or publish our content
Reverse engineer any aspect of the Site
Remove copyright or proprietary notices
Use our content for commercial purposes without written permission
Use the Site in any manner that could damage, disable, overburden, or impair the Site
Obtain or attempt to obtain any materials through any means not intentionally made available through the Site

Your Submissions

By submitting content to our Site (including feedback, testimonials, comments, or suggestions), you grant Speak Masterfully a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your submission in connection with our business operations, including marketing and promotional materials. No compensation will be provided for your submissions.

You warrant and represent that you own or otherwise control all rights to your submission and that your submission does not violate any third-party rights or applicable laws.

8. Prohibited Uses

You agree not to use the Site to:

Violate any local, state, national, or international law
Infringe on intellectual property rights
Transmit harmful code, viruses, or malicious software
Harass, abuse, or harm another person
Impersonate any person or entity
Collect or harvest information about other users
Interfere with the Site's operation or security
Use automated systems (bots, scrapers, etc.) to access the Site without permission
Engage in any activity that could damage our reputation or business
Falsify or delete any author attributions, legal notices, or proprietary designations
Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site

9. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by Speak Masterfully. We are not responsible for the content, privacy policies, or practices of third-party sites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content or services.

Some services may be provided by third-party partners. By using these services, you consent to our sharing of necessary information with these partners to deliver the requested services.

10. Platform Notice and Third-Party Service Providers

This Site is hosted on the Wix platform. Wix provides the technical infrastructure, hosting services, and certain functionality that allows us to operate this Site. Your use of this Site may be subject to Wix's platform policies and terms where applicable.

Hierarchy of Terms: In the event of any conflict between these Terms and any Wix platform terms, these Terms shall govern your relationship with Speak Masterfully. However, you acknowledge that Wix may enforce its own platform policies regarding technical usage, security, and acceptable use.

Third-Party Payment Processors: We use third-party payment processors (such as Stripe, PayPal, or Wix Payments) to process transactions. Your payment information is transmitted directly to these processors and is subject to their privacy policies and terms of service. We do not store complete payment card information on our servers.

Third-Party Service Integration: The Site may integrate with third-party services for email communications (e.g., Mailchimp), scheduling (e.g., Calendly), video conferencing (e.g., Zoom), or other functionality. Your use of these integrated services is subject to the respective third-party's terms and privacy policies.

No Endorsement: The use of third-party platforms and services does not constitute our endorsement of their practices or policies. We are not responsible for the actions, policies, or content of third-party service providers.

11. User-Generated Content

If you post, upload, or submit any content to communication features on our Site (such as comments, forums, or reviews), you agree that your content:

Does not violate any law or regulation
Does not infringe on any third-party rights
Is not defamatory, obscene, or offensive
Does not contain viruses or harmful code
Is your original creation or you have rights to share it

We reserve the right to monitor, edit, or remove any user-generated content at our sole discretion without prior notice.

12. Disclaimers

"As Is" Basis

THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

No Guarantees

We do not guarantee that:

The Site will be uninterrupted, secure, or error-free
The results obtained from using the Site will be accurate or reliable
Any errors will be corrected
The Site will meet your specific requirements
The quality of any services, information, or materials obtained through the Site will meet your expectations

Educational Services Disclaimer

Our classes, workshops, and coaching services are educational in nature. We make no guarantees regarding specific outcomes, skill improvements, or professional success resulting from participation in our services. Individual results may vary based on effort, application, and circumstances beyond our control.

Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our Site or services at any time without prior notice.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SARA GLANCY (DOING BUSINESS AS SPEAK MASTERFULLY) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, data, or use
Loss of business opportunity
Personal injury or property damage
Any damages arising from your use of or inability to use the Site
Any damages arising from errors, omissions, interruptions, defects, or delays in operation or transmission

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Sara Glancy (doing business as Speak Masterfully) from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of the Site
Your violation of these Terms
Your violation of any third-party rights
Any content you submit or post to the Site
Your violation of any applicable laws, rules, or regulations

Speak Masterfully reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Speak Masterfully in asserting any available defenses.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Subject to Section 22 (Dispute Resolution and Arbitration), you agree to submit to the exclusive jurisdiction of the courts located in New York County, New York, for resolution of any disputes arising from these Terms or your use of the Site that are not subject to arbitration.

16. Termination and Denial of Service

Our Right to Refuse Service

While the Site is publicly accessible, we reserve the right to refuse service, cancel orders, and deny access to purchased services or account features to anyone, at any time, for any reason, including but not limited to:

Violation of these Terms
Fraudulent, abusive, or illegal activity
Chargebacks or payment disputes
Harassment of instructors, staff, or other participants
Any conduct that we determine, in our sole discretion, to be harmful to our business or other users

Effect of Service Denial or Account Termination

If we deny service or terminate your account:

You will lose access to any purchased materials or account-based services, except as required by law
You may be unable to register for future classes or services
No refunds will be issued for denied service or terminated accounts, except at Speak Masterfully's sole discretion
Sections of these Terms that by their nature should survive termination shall remain in effect, including but not limited to Sections 7 (Intellectual Property), 13 (Limitation of Liability), 14 (Indemnification), 15 (Governing Law), and 22 (Dispute Resolution and Arbitration)

Your Right to Discontinue Use

You may stop using the Site and close your account at any time by contacting us at sara@speakmasterfully.com. Closing your account does not entitle you to any refunds for previously purchased services.

Data Retention

Following account closure or service denial, we may retain certain information as required by law or for legitimate business purposes, including fraud prevention and legal compliance. Please see our Privacy Policy for details on data retention.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

Posting the updated Terms on this page
Updating the "Last Updated" date at the top of this page
Providing notice via email to registered users (where feasible)

Your continued use of the Site after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Site.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Speak Masterfully regarding your use of the Site and supersede all prior or contemporaneous communications and proposals.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent as closely as possible.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

21. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms or our rights and obligations under these Terms without restriction.

22. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate

You and Speak Masterfully agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Arbitration Rules and Forum

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, except as modified by this Section. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

The arbitration will be conducted in New York County, New York, unless you and Speak Masterfully agree otherwise. If you are using the Site for commercial purposes, each party will be responsible for paying any AAA filing, administrative, and arbitrator fees in accordance with AAA Rules. If you are an individual using the Site for non-commercial purposes: (i) AAA may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from AAA; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney's fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in small claims court instead of arbitration if you so choose and meet the requirements of small claims court.

Class Action Waiver

YOU AND SPEAK MASTERFULLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Speak Masterfully agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

Arbitration Award

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator's decision will follow these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction.

Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction with respect to any Dispute related to the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Time Limit for Claims

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Opt-Out Right

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted these Terms by sending written notice of your decision to opt out to sara@speakmasterfully.com with the subject line "ARBITRATION OPT-OUT" and including your name and address. If you opt out of arbitration, all other parts of these Terms will continue to apply. Opting out of arbitration has no effect on any previous, other, or future arbitration agreements that you may have with us.

Severability of Arbitration Provision

If any part of this arbitration provision is deemed invalid, unenforceable, or illegal, then the balance of this arbitration provision will remain in effect and will be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained herein. If, however, the Class Action Waiver is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision will be null and void, and neither you nor Speak Masterfully will be entitled to arbitrate their Dispute. In such event, the Disputes will be resolved in accordance with the governing law and jurisdiction provisions set forth in Section 15.

23. Force Majeure

Speak Masterfully shall not be liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to:

Acts of God (earthquakes, floods, fires, storms, natural disasters)
War, terrorism, riots, or civil unrest
Government actions, laws, regulations, or orders
Epidemics, pandemics, or public health emergencies
Labor disputes or strikes
Internet service provider failures or disruptions
Power outages or telecommunications failures
Equipment failure or software malfunctions not caused by Speak Masterfully's negligence
Hacking, cyber attacks, or data breaches beyond our reasonable security measures

In the event of such circumstances, Speak Masterfully's performance will be excused for the duration of the force majeure event. We will make reasonable efforts to notify you of any delays and to resume performance as soon as reasonably practicable.

If a force majeure event prevents the delivery of a scheduled class or service, Speak Masterfully may, at its sole discretion: (i) reschedule the service to a later date; (ii) provide an alternative service of comparable value; or (iii) issue a refund or credit for the affected service.

24. Recording, Photography, and Content Usage

Recording of Classes and Sessions

Speak Masterfully may record certain online classes, workshops, or coaching sessions for quality assurance, training purposes, or to provide replay access to participants. By participating in any recorded session, you consent to being recorded and grant Speak Masterfully permission to use such recordings.

Your Recording Restrictions

Unless expressly authorized in writing by Speak Masterfully, you may not:

Record, screenshot, or capture any portion of live classes, workshops, or coaching sessions
Record or copy any pre-recorded video content, course materials, or digital resources
Share, distribute, or republish any recordings or materials provided through the Site
Use any recordings or materials for commercial purposes

Any unauthorized recording, distribution, or commercial use of Speak Masterfully content constitutes copyright infringement and a material breach of these Terms.

Participant Images and Testimonials

If you provide a testimonial, review, photograph, or video featuring your image or likeness to Speak Masterfully, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such content in our marketing materials, website, social media, and promotional content without compensation or further approval.

If you do not wish to be recorded or photographed, or do not wish your testimonial to be used publicly, you must notify us in writing at sara@speakmasterfully.com before participating in any session or providing any content.

25. Data Privacy and Compliance

Privacy Policy

Your use of this Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully to understand how we collect, use, and protect your personal information.

California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (Note: Speak Masterfully does not sell personal information)
The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at sara@speakmasterfully.com with "CCPA REQUEST" in the subject line.

European Union and United Kingdom Users

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing

To exercise these rights, please contact us at sara@speakmasterfully.com with "GDPR REQUEST" in the subject line.

International Data Transfers: By using this Site from outside the United States, you acknowledge that your personal information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

Cookies and Tracking

This Site may use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. By using the Site, you consent to our use of these technologies as described in our Privacy Policy. You may adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of the Site.

26. Accessibility

Speak Masterfully is committed to ensuring that our website and services are accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you experience any difficulty accessing any part of this Site or require accommodation to participate in our classes or services, please contact us at sara@speakmasterfully.com with "ACCESSIBILITY" in the subject line. We will make reasonable efforts to provide accommodations or alternative formats where feasible.

Please note that while we strive for accessibility, some third-party content or links on our Site may not be fully accessible. We are not responsible for the accessibility of third-party websites or services.

27. Contact Information

If you have any questions about these Terms, please contact us:

Speak Masterfully
Sara Glancy
38-27 29th Street, Floor 1
Long Island City, NY 11101

Email: sara@speakmasterfully.com

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.